If you feel that the service that you received was below your expectations please feel free to raise your concerns with the attending pharmacist
pharmacy@nomadtravel.co.uk , if this fails to satisfy your complaint or you would prefer to complain in writing please print off a
complaints form and send it to:
Larry Goodyer
Nomad Superintendent Pharmacist
c/o 34 Redburn Industrial Estate
Woodall Road
Enfield
EN3 4LE
All complaints are taken very seriously and will receive an acknowledgement within two days of receipt, and a full response in not more than 20 working days. If the investigation is still in progress, a letter explaining the reason for the delay will be sent with a full response being made within 5 days of the conclusion being reached.
Should your complaint concern a ‘fitness to practice’ matter and you wish to further your complaint, please read
this guide provided by the General Pharmaceutical Council and the next steps that can be taken.
A copy of our complaints procedure can be found
here.
